Top Turf

Terms of Use Policies

Shipping Policy

We are committed to providing our customers with the best possible shipping experience. Please review our shipping policy carefully before placing your order.

  1. Shipping Locations: We currently only ship to England. We apologise for any inconvenience this may cause.

  2. Shipping Rates: Shipping rates vary depending on your location within England. You will be able to view the shipping rates for your order during the checkout process.

  3. Delivery Time: Our standard delivery time is 1-3 business days. Please note that this time may vary depending on your location.

  4. Delivery Schedule: Our delivery schedule is Monday to Friday, 9am to 5pm. If you require delivery outside of these hours, please contact us and we will do our best to accommodate your request.

  5. Missed Deliveries: It is your responsibility to be available for delivery at the specified address and time. If you are unable to receive the delivery, please contact us to reschedule. We are not responsible for missed deliveries.

  6. Delivery Confirmation: We will send a confirmation email once your order has been shipped. This email will include a tracking number that you can use to track your shipment.

  7. Shipping Errors: If there is an error with your shipping address or any other shipping information, please contact us as soon as possible to correct the issue. We are not responsible for any delays or additional shipping charges resulting from incorrect information provided by you.

Thank you for choosing us for your shipping needs. If you have any questions or concerns, please contact us and we will be happy to assist you.

Returns & Refunds Policy

We want you to be completely satisfied with your purchase from us. Please review our returns and refund policy carefully before placing your order.

  1. Returns: We do not accept returns. If you receive a product that is faulty or damaged, please contact us immediately and we will assist you with the next steps.

  2. Faulty Products: If you receive a faulty product, please contact us within 14 days of receiving the product.

  3. Refunds: Refunds will only be issued if there has been a fault on our end. If we determine that the fault due to our negligence, we will issue a refund within 14 days of receiving the returned product. We will refund the full purchase price, including any shipping fees.

  4. Return Shipping: If you need to return a product due to a fault or damage, please contact us for further instructions.

  5. Cancellations: If you need to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will cancel the order and issue a full refund.

Thank you for choosing us for your purchase. If you have any questions or concerns about our returns and refund policy, please contact us and we will be happy to assist you.

Payment Policy

We want to make it easy for you to complete your purchase with us. Please review our payment policy carefully before placing your order.

  1. Payment Methods: We accept debit cards, credit cards, Google Pay, and Apple Pay. All payments must be made in GBP (British Pounds).

  2. Payment Processing: Payment processing will begin as soon as you submit your order. Your credit or debit card will be charged at that time.

  3. Payment Confirmation: Once your payment has been processed, we will send you a confirmation email. This email will include the details of your purchase, including the amount paid and the items ordered.

  4. Payment Errors: If there is an error with your payment, such as an incorrect amount charged or an unauthorized charge, please contact us as soon as possible so we can resolve the issue.

  5. Payment Security: We take your payment security seriously. Our website is secured with SSL encryption to protect your personal and payment information.

  6. Payment Disputes: If you have a dispute regarding a payment made to us, please contact us and we will work with you to resolve the issue.

Thank you for choosing us for your purchase. If you have any questions or concerns about our payment policy, please contact us and we will be happy to assist you.

Quality Assurance Policy

At our company, we are committed to delivering the highest quality products to our customers. We understand that our reputation depends on the quality of our products, and we strive to maintain that reputation through rigorous quality assurance practices.

Our quality assurance policy includes the following:

  1. Quality Control: We have established quality control procedures to ensure that each product meets our high standards for quality. Our team inspects each product thoroughly before it is shipped to our customers.

  2. Supplier Qualification: We work with suppliers who share our commitment to quality. We only use raw materials and components that meet our standards, and we regularly audit our suppliers to ensure that they are meeting our requirements.

  3. Employee Training: We provide ongoing training and development opportunities for our employees to ensure that they have the skills and knowledge needed to produce high-quality products.

  4. Continuous Improvement: We are committed to continuously improving our products and processes. We regularly review customer feedback and use it to identify areas for improvement.

  5. Compliance: We comply with all relevant laws and regulations related to the quality of our products, including health and safety standards.

We always do everything possible to ensure the highest quality of product for our customers. However, in the unlikely event that a customer receives a product that does not meet our quality standards, we will work with them to resolve the issue in a timely and satisfactory manner.